A Study of Hospital Supportive services with special reference to user's satisfaction

B.H.Srinivas Reddy; Dr.G.Subrahmanyam; Dr.J.N.Rao; Dr.B.V.Subrahmanyam

Volume : VII, Issue : XII, December - 2018

A Study of Hospital Supportive services with special reference to user's satisfaction

B. H. Srinivas Reddy, Dr. G. Subrahmanyam, Dr. J. N. Rao, Dr. B. V. Subrahmanyam

Abstract :

The quality of care depends on both the clinical and supportive services of the hospital. The patients perceive the clinical (i-e) doctors, nurses and paramedic services directly and the supportive services like Radiology, Laboratory, Pharmacy, Blood bank, CSSD& Laundry and linen services both directly and indirectly.

The study has been done at 1140 bedded tertiary care Medical College Teaching Hospital with the objective to evaluate the significances and asses the user�s satisfaction regarding these services for better utilization and improvement.

The departments were observed for a period of 8 weeks and a sample questionnaire is given to the staff (n=50) and patients (n=50) (Q=25 each). 58 % of patients felt that availability of the medicines in pharmacy is excellent and to their exportations 20% felt that good and 12% felt excellent and 10% feeling that the availability is poor. 60 % of patients felt that behavior of the staff is very good and to their expectations 28% felt that good and 12% opined that poor.

66% of the patients are felt that co-operation of the laboratory staff is very good 18% of the patients are good. 16% of the people is opined that poor. 62% of the patients are felt that timely of the report in laboratory is very good, 14% of the patients are good. 26% of the patients are opined that poor.

64% of the patients felt that co-operation of the blood bank staff is very good12% of the patients is good. 12% of the patients opined is poor. 42% of the patients felt that changing of the bed sheets are excellent 42% patients are very good. 10% of the patients are good. Only 6% of the patients are opined that poor

68% of the patients felt that the issue of reports in Radiology is very good, 24% of the patients told good ,only 8% of the patients are opined that poor.

74% of staff felt that they have received the correct quantity indented 26% of opined that that the quantity of medicines is not proper .

24 of the staff felt that co operation of the laboratory staff is very good, 62% of staff opined that good 7% of staff is poor. 28% of staff is felt that radiology staff cooperation is good, 62% of staff is opined that good only 10% of staff is poor

28% of staff is felt that cooperation of the blood bank staff is very good .62% of staff is opined that good 10% of staff is poor.

28% of staff is felt that quality of washing is very good, 62% of staff is good. 10% of staff is opined that poor. 16% of the staff is felt that timely issuing of sterile material from CSSD is very good, 70% of staff is good. 14% of staff is opined that poor.