Volume : III, Issue : VIII, August - 2014

An Empirical Study on Changing Scenario of Higher Educational Students

Dr. P. Mohanraj, S. Baby

Abstract :

The present study aimed that how socio economic attributes influence the students’ level of satisfaction on service quality of higher education. Service quality is the difference between what a student expects to receive and his/her perceptions of actual delivery. Education in India is seen as one of the ways to upward social mobility. Good education is seen as a stepping stone to a high flying career. Service quality has become a strategic option for many institutions of higher learning around the globe. The role of service quality has also become critical to the success of an organization. The characteristics of service quality which is intangible, heterogeneity, inseparability and perishability, cannot be measured by making the comparisons between customers’ expectations and perceptions.

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Article: Download PDF    DOI : https://www.doi.org/10.36106/gjra  

Cite This Article:

AN EMPIRICAL STUDY ON CHANGING SCENARIO OF HIGHER EDUCATIONAL STUDENTS, Dr. P. Mohanraj, S. BABY GLOBAL JOURNAL FOR RESEARCH ANALYSIS : Volume-3 | Issue-8 | August-2014

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