Volume : V, Issue : XII, December - 2016

Identifying Key Aspects of Knowledge Management for Hospitality Industry

Dr. Manjari Agarwal

Abstract :

 In 21^st century competition has also touched the hospitality industry across the globe and so in India. With change in the expectations and demands of customer base, hospitality industry also requires sound knowledge in accordance with the changes in customer preferences. Hospitality industry including hotels requires sufficient knowledge about the internal functioning and knowledge of key process for achieving high level of competency to combat ever increasing global competition in wake of rapid and dynamic change in the environment. Therefore, knowledge management in hospitality industry is required not only for value creation but also for reducing risk of failure and providing satisfactory customer experience. This paper tries to explore the key aspects for adopting knowledge management practices successfully in the hospitality industry.

 

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Article: Download PDF    DOI : https://www.doi.org/10.36106/gjra  

Cite This Article:

Dr. Manjari Agarwal, Identifying Key Aspects of Knowledge Management for Hospitality Industry, Global Journal For Research Analysis,Volume : 5 | Issue : 12 | December 2016

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