Retention – A Nightmare of BPO Sector

Dr. Rajeesh Viswanathan; Dr. P. Sridharan; S. Thiyagarajan

Volume : I, Issue : VI, November - 2012

Retention – A Nightmare of BPO Sector

Dr. Rajeesh Viswanathan, Dr. P. Sridharan, S. Thiyagarajan

Abstract :

Acquisition of new employees and training them to organization expectations is a herculean task. But the challenge lies in retention of that employee. Management tries various strategies on the base of other organizations best practices, but most of it fails. Organization implement good employment practices to retain an employee on the basis of their potential and positions but its felt that more important than this is to design schemes on the basis of demography of the employee and thereby create work life balance which in turn would facilitate retention of the employees. Conducive environment makes employee feel at home. Organization that paves way for such relationship facilitates to enhance employee commitment towards the organization. Once, an employee�s mind set is nurtured this way, it would make the retention process easier