Student Satisfaction and Quality of Service: A study on Student Information System at the Al-Buraimi University College

Mrs. Maya Manoj; Mrs. Omaima Mohammad Abdallah

Volume : IV, Issue : VIII, August - 2015

Student Satisfaction and Quality of Service: A study on Student Information System at the Al-Buraimi University College

Mrs. Maya Manoj, Mrs. Omaima Mohammad Abdallah

Abstract :

Services provided to students and its quality is one among the critical factors that influence the success of higher education institutions. To maintain the level of competitive advantage in the higher education sector, it is very important to assess the quality of educational services provided to students to get feedback from them. The challenges faced by universities and colleges in the highly demanding environment require that they are continuously updated with the recent trends. Student Satisfaction is the most critical and crucial factor that helps a higher education institution to meet the increasing challenges from current and potential competitors and to enjoy a favorable educational setting. This paper is an attempt to measure student satisfaction based on quality of service of Student Information System (SIS) installed in the college. The results of the study signify that the students are satisfied with the SIS.