Voluntarily Performed Extra-Role Behaviors Versus Job Creep: Emotions, Withdrawal and Organizational Identification

Nil Selenay Erden

Volume : V, Issue : VIII, August - 2016

Voluntarily Performed Extra-Role Behaviors Versus Job Creep: Emotions, Withdrawal and Organizational Identification

Nil Selenay Erden

Abstract :

The aim of this study is to investigate the results of extra-role behaviors and job creep. In this respect, it is hypothesized that when extra-role behaviors are performed voluntarily, they will lead to positive emotions and those positive emotions will contribute to organizational identification. On the other hand, when extra-role behaviors are not performed voluntarily, they will lead to job creep, which will result in negative emotions and employee withdrawal. According to the study conducted on service sector employees working in Istanbul, when performed voluntarily, extra-role behaviors are associated with positive outcomes such as positive emotions and organizational identification. When these behaviors are performed with pressure that leads to job creep, they are associated with negative outcomes such as negative emotions and employee withdrawal.