Volume : III, Issue : VII, July - 2014

IMPLEMENTATION AND USE OF ELECTRONIC BANKING IN SERBIA

Dusica Karic, Miodrag Paspalj, Nebojsa Pusara, Brankovic Nenad

Abstract :

In recent times, the times of globalization, a large transformation processes in banking are taking place. Everyday we are surrounded by a large number of new products and services. It comes to the regrouping of banks, introduction and development of new technologies. In this context, the development of all forms of electronic payment and electronic banking is particularly visible and significant. Continuous technological innovation and competition among existing banking organizations and new entrants have allowed the development of a wide range of new electronic banking products and services that have become available and that are delivered to clients and service users. We examined the 1000 users who have used the services listed on the 7 banks in which we conduct research, in order to find out what do they think of electronic banking and how they are familiar with it, and to which extent they apply and use it in Serbia. Therefore, the sample is not random. Whats more, he is by nature intentional, but we appreciate that it can represent opinion of bank users. In the second part of the empirical research, we examined 30 banking professionals working in banks with headquarters or anches in Belgrade, wishing to know whether and how the Internet technology improves banking business, as well as how and in what way they recognize and manage the risks. The sample is a combination of intentional and random, and it is good enough to indicate the views, opinions and assessments in this area. The survey was conducted in March of 2014. 

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dusica Karic, Miodrag Paspalj, Nebojsa Pusara, Brankovic Nenad IMPLEMENTATION AND USE OF ELECTRONIC BANKING IN SERBIA Indian Journal of Applied Research, Vol.4, Issue.7 July 2014

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