Volume : IX, Issue : XI, November - 2019

IMPROVING QUALITY OF PATIENT SAFETY IN EFFECTIVE COMMUNICATION OF SBAR TECHNIQUE

Catur Septi Asih

Abstract :

Background: Patient safety is the primary objective of health services. The important role of nurses and doctors is by using effective communication continuously with SBAR (situation, background, assessment, recommendation). This study aimed to evaluate the effectiveness of SBAR communication for nurses and doctors in hospitals. Method: Qualitative research with action research approach conducted in two cycles. First cycle planning stage is pre–study conducted observation. Action Phase carried out the training and observation during training. Reflection Phase is the feedback and the stage of improvement plan drawn up guidelines for the Focus Group Discussion (FGD) and interviews. The second cycle of action phase is FGD, while the reflection phase is interview. The comparison of the first cycle and second cycle conducted in evaluation phase. Analysis of data used manual coding. Results and Discussion: The research result consists of six themes and 14 sub–themes, namely communication processes, techniques and procedures, implementation of SBAR, condition reports of the patient, the evaluation of the implementation, and interpersonal communication. From the analysis there were some obstacles resulting in less–optimal communication between nurses and doctors using SBAR. Some of them related to the perception, values, cultural background, knowledge, roles and location interaction. Conclusion: The researchers concluded that nurses and doctors understand the SBAR communication technique. However, SBAR communication measures implemented more optimal only after the training course.

Keywords :

Article: Download PDF    DOI : 10.36106/ijar  

Cite This Article:

IMPROVING QUALITY OF PATIENT SAFETY IN EFFECTIVE COMMUNICATION OF SBAR TECHNIQUE, Catur Septi Asih INDIAN JOURNAL OF APPLIED RESEARCH : Volume-9 | Issue-11 | November-2019

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