Volume : X, Issue : IV, April - 2020

OPTIMIZING RESOURCES AT OPD REGISTRATION BY QUEUING THEORY

Dr. Siddharth S Mani, Dr. Saroj Kumar Patnaik, Dr. Kushagra Patel

Abstract :

The arrival pattern of patients in the Outpatient Department is variable and the staffing to manage the varying arrival rate is fixed, leading to long waiting time for patients during peak arrival rate time and waiting of registration staff during the lean time. Queuing theory is an Operation Research technique that aids in making decisions involving the establishment of service facilities to meet irregular demands. Cost challenges arise when more facilities are available than needed, or when too few facilities are available resulting in long waiting lines. A study was carried out at the central registration for OPD patients in a tertiary care teaching hospital to optimize the resources using queuing theory.

Keywords :

Article: Download PDF    DOI : 10.36106/ijar  

Cite This Article:

OPTIMIZING RESOURCES AT OPD REGISTRATION BY QUEUING THEORY, Dr. Siddharth S Mani, Dr. Saroj Kumar Patnaik, Dr. Kushagra Patel INDIAN JOURNAL OF APPLIED RESEARCH : Volume-10 | Issue-4 | April-2020

Number of Downloads : 494

References :