Assessing Beneficiary Satisfaction with  Service Delivery of Non Governmental  Organizations (NGOs)

Dr Papori Baruah; Bhaskar Jyoti Barthakur

Volume : I, Issue : II, July - 2012

Assessing Beneficiary Satisfaction with Service Delivery of Non Governmental Organizations (NGOs)

Dr Papori Baruah, Bhaskar Jyoti Barthakur

Abstract :

This paper sought to assess and analyse beneficiary satisfaction with service delivery of Non Governmental Organizations (NGOs) within Assam, one of the North Eastern States of India. The main problem of this study was whether beneficiaries� are satisfied with service delivery of NGOs in Assam. The study was basically a survey that used both qualitative and quantitative approaches. The findings indicate that irrespective of types of NGOs in Assam, client satisfaction is significantly different among the NGOs The study found that Desire and Expectation Disconfirmations collectively and individually explain overall beneficiary satisfaction significantly among NGOs in Assam.