MAPPING OF REQUIRED LEADERSHIP COMPETENCY OF HR PROFESSIONALS EMPLOYED IN ITES - BPO COMPANIES IN BANGALORE CITY

Rock Ravi Fernandes; Dr Herald Ivan Monis

Volume : VII, Issue : XI, November - 2018

MAPPING OF REQUIRED LEADERSHIP COMPETENCY OF HR PROFESSIONALS EMPLOYED IN ITES - BPO COMPANIES IN BANGALORE CITY

Rock Ravi Fernandes, Dr Herald Ivan Monis

Abstract :

ITES/ BPO Companies have become a potential of employment in the modern era. They are offered jobs depending upon their educational qualification. ITES/BPO sector is a subsidy of Information Technology industry. They generate huge revenue to the economy of the country. The competency of the work force is very important to achieve the organization goals and targets. There is urgent need to map the competencies of the human resource professionals in these ITES/ BPO companies. It is understood that in the modern times a competent, productive and industrious persons have better demand with regard to employment. The competencies that are once needed for the HR professionals have become insufficient to face the present day HR challenges, hence there is a need to map competencies. According to the HR literature, Competency has many dimensions such as Leadership competencies (LC), Interpersonal competencies (IC), Business competencies (BC), Technical competencies (TC), Analytical competencies (AC), and Technological competencies TGC). The present study focus on presenting the study done on required competency levels of the HR Professionals employed in ITES / BPO companies in Bangalore city. The Association between the level of leadership competency and various socio economic factors of the respondents has been analyzed in the study