Volume : VI, Issue : IV, April - 2017

Role of OCB in Banking Sector

K. Alfred Jesudhas, Dr. D. Jebapriya

Abstract :

 Organizational citizenship behavior (OCB) is a person’s voluntary commitment within an organization or company that is not part of his or her contractual tasks.  Work behavior can be seen in terms of in-role and extra-role behavior.  Willingness to engage in extra-role behavior is indicative of high OCB.  OCB is willingness to go the extra mile.  OCB is product of high level of motivation and commitment.  High OCB related to high performance level and less need for hierarchical control.  Individuals become self driven.  Also reflective of willingness to be resourceful beyond immediate role requirement.  It has been studied since the late 1970s.  Over the past three decades, interest in these behavior has increased substantially.  Organizational behavior has been linked to overall organizational effectiveness, thus these types of employee behaviors have important consequences in the workplace.

Keywords :

Article: Download PDF    DOI : https://www.doi.org/10.36106/gjra  

Cite This Article:

K. Alfred Jesudhas, Dr. D. Jebapriya, Role of OCB in Banking Sector, GLOBAL JOURNAL FOR RESEARCH ANALYSIS : Volume-6, Issue-4, April‾2017

Number of Downloads : 828

References :