UNDERSTANDING INNOVATION IN HOSPITALITY THROUGH THE WORDS OF INNOVATIVE MANAGERS

Neha Sharma; Dr Kavita Khanna

Volume : VI, Issue : II, February - 2017

UNDERSTANDING INNOVATION IN HOSPITALITY THROUGH THE WORDS OF INNOVATIVE MANAGERS

Neha Sharma, Dr Kavita Khanna

Abstract :

In this paper, we offer a comprehensive framework for researching innovation in hospitality that comprises drivers of innovation, innovation outputs, and their connections with business performance. The framework synthesizes the research in the manufacturing sector and draws upon the most recent literature in hospitality innovation. Definitions of innovation outputs based on preliminary research from interviews and pilot surveys are summarized. Finally, we submit a typology that may serve as a starting point for academic and practitioner dialogue and suggest that reaching consensus on a typology is critical to advancing new knowledge in a comprehensive manner.