A study on the implementation of Performance Management System and its effect on Service Delivery: Case of some selected private sector organizations in Maharashtra

Dr. Sweta Banerjee; Dr. Krishnam Raju K.

Volume : VII, Issue : IV, April - 2018

A study on the implementation of Performance Management System and its effect on Service Delivery: Case of some selected private sector organizations in Maharashtra

Dr. Sweta Banerjee, Dr. Krishnam Raju K.

Abstract :

Performance management system is the most reliable method of measuring performance since it focuses on results and is also concerned with improved employee performance and organizational results. The study tried to address the basic questions of practice of performance management system, challenges of implementation of performance management system and the effect of performance management system on service delivery. Mixed type of research design was employed. The total number of sample population was 734 and for this study simple random sampling techniques was used by taking 125 employees to fill the questionnaires. The quantitative data was analyzed through descriptive statistics and Mann–Whitney test. Even though, the implementation of performance management system in the region was inging improvement the study results revealed that, lack of proper implementation of strategic plan, problem of measuring performance and lack of leaders commitment to implement performance management were the main challenges facing implementation of performance management system. The study is concluded that there was weak linkage between performance evaluation result and reward system in public organizations. As a result of this, performance management system in the organizations had low effect to increase the performance of employees in the organizations.