ANALYSES OF THE BUSINESS COMPETENCY GAP BETWEEN REQUIRED COMPETENCY (RCL) AND EXISTING COMPETENCY OF HR PROFESSIONALS OF ITES-BPO IN BANGALORE CITY

Rock Ravi Fernandes; Dr Herald Ivan Monis

Volume : VII, Issue : XI, November - 2018

ANALYSES OF THE BUSINESS COMPETENCY GAP BETWEEN REQUIRED COMPETENCY (RCL) AND EXISTING COMPETENCY OF HR PROFESSIONALS OF ITES-BPO IN BANGALORE CITY

Rock Ravi Fernandes, Dr Herald Ivan Monis

Abstract :

Competencies can be considered as Clusters of behaviors, skills and knowledge which are needed to undertake a job effectively. ITES/ BPO Companies have become important source of employment for youngsters today. There are a variety of jobs available depending on the qualification and skills of individuals. Information Technology enabled services in Business Process Outsourcing companies are a subsidiary of Information technology industry. BPO sector due to the ITES has attracted global companies to India. Today world looks for specialization. ITES– BPO companies demand competency among the workforce especially among the human resource professionals who are managers. Competency of the HR professionals is very important in the modern era to earn revenue and reach set goals and targets. The IT industry through its subsidiary ITES– BPO is generating huge sum of revenue to the economy and contributing its important share to the economy. There is urgent need to fill the competency gaps of the human resource professionals in these ITES/ BPO companies. It is understood that in the modern times a competent and productive and industrious persons have better demand with regard to employment. To remain successful a company has to map the competencies of its employees from time to time. The present study focuses on inging out the competency gap between the existing business competency and the required business competency of human resource professionals in ITES–BPO companies in Bangalore city