Assessment of Patient Satisfaction with Dental Health Care Services in College of Medicine and Sagore Dutta Hospital of West Bengal

Dr. Debjyoti Karmakar; Das Palash

Volume : VIII, Issue : I, January - 2019

Assessment of Patient Satisfaction with Dental Health Care Services in College of Medicine and Sagore Dutta Hospital of West Bengal

Dr. Debjyoti Karmakar, Das Palash

Abstract :

Backgound: Quality is a major concern of health care agencies all over the world. Patients ‘satisfaction has been investigated in many colleges of dentistry in various countries. The Objective of this study is to determine patients’ satisfaction regarding the quality of dental care at dental clinics. Methods: A cross sectional observational study was conducted at the dental clinics of the College of Medicine and Sagore Dutta Hospital. A systematic random sampling technique was employed over a three month period from 1st January 2017 to 31st March 2017. A self administered questionnaire was used. Results: A total of 75 patients qualified for the study. Ninety two percent opined that dental staff was concentrating on their work. 92.0% of the patients agreed with that dentists were friendly with them. More than seventy four percent agreed that dentist explained the procedure before start of treatment. More than sixty six percent of the patients agreed that dentist gave them advices after treatment which was significantly higher. Most patients opined that they had received good quality of treatment. Few patients opined that dental instruments used were clean. Half of the patients agreed that working hours of the clinic were suitable for the patients. Most of the patients agreed that patients did not wait for long time to have an appointment and waiting time was short to get the treatment. Conclusion: The majority of patients were satisfied with the patient–dentist interaction, technical competency, administrative efficiency and clinic set up environment at the dental clinics.