Employee Engagement - Missing piece in today‘s IT & ITES sectors

Dr Rajeesh Viswanathan; Dr S Thiyagarajan

Volume : VII, Issue : II, February - 2018

Employee Engagement - Missing piece in today‘s IT & ITES sectors

Dr Rajeesh Viswanathan, Dr S Thiyagarajan

Abstract :

Effective employee engagement enhances the performance of an employee leading to achieve the desired goals of an organization. However, performance is a combination of three factors – desirable knowledge, procedural knowledge and motivation

Leaders and managers in an organization across the globe are always concerned with the employee engagement which they recognized as a vital element affecting organizational effectiveness. Employee is an inseparable component of the organization, an imbalance in either would disrupt the total system. Hence, it is necessary to maintain a balance among two which would facilitate and lead to optimum efficiency and productivity. Employee engagement is the degree to which individuals make use of their cognitive, emotional and physical resources to perform role – related work

The paper aims at looking in to the factors that constitute employee engagement and also analyze the effect of demographic variables on employee engagement. The study was done on the employees of Software and BPO industry. A sample of 315 employees from 10 Software and 10 BPO companies from in and around Madras and Pondicherry was studied.

An employee can be engaged to an organization provide employee gains a trust and confidence in the organization that employee could rely on it.