Relationship between Management Commitment to Service Quality, Job Satisfaction and Service Quality in Multi-Speciality Hospital in Gujarat State

Akshita Sharma

Volume : VIII, Issue : V, May - 2019

Relationship between Management Commitment to Service Quality, Job Satisfaction and Service Quality in Multi-Speciality Hospital in Gujarat State

Akshita Sharma

Abstract :

This study aims to explore the relationship between management commitment to service equality (MCSQ), employee’s job satisfaction and dimensions of service quality. It also aims to explore the mediating role of employee’s job satisfaction that links between management commitments to service quality and service quality in the multi–speciality hospitals in Gujarat state. Data are collected through distributing the two questionnaires, one for the employee’s (doctors, nurses, front line service providers) to measure management commitment to service quality (MCSQ) and employee ’s job satisfaction, and the other to the patients of the hospital to measure the perceived service quality.