SERVICE QUALITY OF REHABILITATION CENTERS FOR SUBSTANCE ABUSERS IN TAMILNADU STATE

E.Manju; Dr.K.Chandrasekar

Volume : VIII, Issue : XII, December - 2019

SERVICE QUALITY OF REHABILITATION CENTERS FOR SUBSTANCE ABUSERS IN TAMILNADU STATE

E. Manju, Dr. K. Chandrasekar

Abstract :

Protecting society from drug abuse is considered as the most essential and burning need of the society. Hence, analyzing the quality of service provided by the treatment providers of drug rehabilitation centres has become a real significance of many researchers of recent days. This study Identifies the determinants of service quality of rehabilitation center for addiction people and measures the satisfaction level of service quality of Rehabilitation centers for substance abusers in Tamilnadu state. Service quality is reflected to be as one of the important factor to keep public safe and health from diseases. Questionnaire has been employed as a data collection tool for this study. 5 point Likert scale was designed with 44 variables. From 531 respondents, sample were collected. Counseling and communication was the most important factor to be considered for rehabilitation treatment process. 8 dimension of service quality of rehabilitation centres were framed. Following are variables for service quality of rehabilitation centers, Tangibility, Reliability, Response, Assurance, Counseling, and communication, Respect and care, Safety and Follow up. Respondents are satisfied with counseling and communication factor, and response factor, all remaining factors need improvement and attention. .