STUDY ON PATIENT SATISFACTION OF OUTPATIENT DEPARTMENT OF SECONDARY CARE HOSPITAL

KARTICK SAHA; JUNIOR SUNDRESH

Volume : VII, Issue : I, January - 2018

STUDY ON PATIENT SATISFACTION OF OUTPATIENT DEPARTMENT OF SECONDARY CARE HOSPITAL

Kartick Saha, Junior Sundresh

Abstract :

Introduction: Patients‘ satisfaction is a useful measure to provide an indicator of quality in healthcare and thus needs to be measured frequently.

Aim: To evaluate the level of patient satisfaction with OPD services in terms of describing the experience of patients about medicine OPD services and accessibility to services among the patients.

Methods: In this cross –sectional descriptive study, we have taken patients who were registered in Medicine outpatient department over a period of two months. The research instrument for a data collection was a structured questionnaire for assessing the patient satisfaction.

Results: It was noted that (96%) of the patients showed good experience about doctor service, (29%) showed poor experience in physical facilities. A As far as accessibility is concerned, 67% of patients had good accessibility towards medicine OPD while remaining 33% had poor accessibility towards Medicine OPD.

Conclusion: The hospital administration should made continuous efforts to improve certain areas in the service based on satisfaction level of the dimensions in this patient satisfaction study.