A STUDY OF HOSPITAL UTILISATION METRICS AS KEY PERFORMANCE INDICATORS IN A TERTIARY CARE HOSPITAL

Dr Harshal More; Dr Shashikant Sharma

Volume : VIII, Issue : III, March - 2019

A STUDY OF HOSPITAL UTILISATION METRICS AS KEY PERFORMANCE INDICATORS IN A TERTIARY CARE HOSPITAL

Dr Harshal More, Dr Shashikant Sharma

Abstract :

The demand of quality healthcare services is currently increasing due to global demographic changes in type of clientele, pattern of diseases, ever changing treatment options and extensive commercialization and marketing of healthcare services. Healthcare cost is increasing day by day. Mechanical ventilation can run $1500 per day and long term ICU care can run $ 500 per day, thus consuming large amount of healthcare budget. Hospital utilization can be measured by measuring indices related to volume of services provided, character of individual utilizing those services and efficiency of hospital utilization. These indices will provide trends and pattern of hospital utilization which will aid in effective and efficient use of scarce hospital resources. This is a retrospective descriptive cross sectional study was carried out based on hospital records in a tertiary care hospital for the period 2014 to 2018. The indices measured were Average Length of Stay (9 to 10 days), Bed Occupancy Rate( 70 to 75 percent), Bed Turn over Interval (23 to 26) & Bed Turn Over Rate( 4 to 5). In this study we found that there were not many fluctuations in BOR, ALS, BTR and BTI. This indicates that the trend of utilisation of hospital facilities were same in all the years. These study shows that this hospital functioning as optimum level of bed occupancy & BTR. ALS & BTI for the hospital was found to be more