A study of patient satisfaction level admitted in the department of Plastic Surgery of Goa Medical College and Hospital.

Dr. Rashmin Roy; Dr. Rohit Ajgaonkar; Dr. Yuri Dias Amborkar

Volume : VIII, Issue : V, May - 2019

A study of patient satisfaction level admitted in the department of Plastic Surgery of Goa Medical College and Hospital.

Dr. Rashmin Roy, Dr. Rohit Ajgaonkar, Dr. Yuri Dias Amborkar

Abstract :

Background: The concept of patient satisfaction is multidimensional and reflects patient�s perceptions and expectations compared to the actual care they receive. Apart from treatment and cure, patient satisfactions depend on many other factors related to themselves and hospitals. Various causes of disputes and dissatisfactions are also discussed in this study. Plastic Surgery is a specialty in which patient satisfaction is an important determinant for reconstructive or aesthetic procedures. Because of the scarcity of research in the fields of plastic surgery, a study was needed to find the barriers and improve various factors affecting patient satisfaction. Objectives: To study the level of satisfaction, factors affecting it and modify them to improve hospital services. Materials and Methods: In a cross sectional study, data collected from 30 patients of both genders, various socio economic classes admitted in Plastic surgery ward, for various factors affecting patient�s satisfaction during specific period and their opinions noted in a questionnaire. Results: The overall satisfaction of patients was 90%, both genders equally satisfied, 90% patients were satisfied with the way doctors treated the patient with dignity and respect The satisfaction regarding listening of complaints and behavior of doctor was around 76.66%, 46.66% were satisfied for assistance from administrative workers and clerks from the time of admission until discharge, 96.66% were satisfied with cleanliness of the washroom facilities, 83.33% were satisfied with food service, 50% of patients were satisfied with the admission process formalities and 53% were satisfied with comfort, cleanliness and other amenities at admission counter. Patients not at all satisfied (6.66%) and averagely satisfied (36.66%) with �time taken from the OPD or casualty to the actual admission in ward�. Conclusion: Major satisfier is related to doctor�s services to patients while major factor for dissatisfaction is time mismanagement.