A STUDY OF PATIENT SATISFACTION LEVEL IN OUTPATIENT DEPARTMENT OF A MULTISPECIALITY HOSPITAL IN PUNE, MAHARASHTRA

Volume : VII, Issue : V, May - 2018

Dr Anteshwar Birajdar, Dr. Santosh Kumar Singh

Background: One of the important purposes of health care services is to improve the health status of the population. This not only comprises of a

holistic approach to patient care but also proper ethical treatment. The scope of health services varies widely from region to region and influenced

by general and ever changing national, state and local health problems, needs and attitudes as well as the available resources to provide these

services

Methodology: A cross–sectional study was carried out in 100 patients attending outpatient department of a Multispecialty Hospital in Pune,

Maharashtra, India. The patients were selected randomly from different specialty department. The study was conducted for 10 days. Pt assessed the

different services provided by the hospital.

Result: overall satisfaction level of patients for availability of services in hospital was good. As it was 95% for seating arrangements in OPD, 96%

about cleanliness in OPD, 96% for OPD timing, 88% regarding services provided by the paramedical staff and 91 % for availability of sufficient

doctors in hospital; while 78 % of respondents were having some kind of difficulty in finding the specialists in the department in OPD.

Conclusion: patients were satisfied with most of the facilities and their implementation in the hospital. However some scope for improvement

were noted and implemented.