Volume : VI, Issue : VI, June - 2017

A STUDY OF QUALITY CONSCIOUSNESS IN DOCTORS OF A TERTIARY CARE TEACHING HOSPITAL

Roopam Kumar R. Gupta, Haresh J. Jani

Abstract :

 INTRODUCTION: The importance of quality in health care service is increasing. Six dimensions of health care quality is (are) defined by World Health Organization and they focus on patient and facilities. (WHO, 2006; IOM, 2001) The apex quality accreditation agency in India, ‘National Accreditation Board Hospitals’, defines 10 quality standards which are patient and organization centric. (NABH, 2015) Another concept of quality spåly mentioned in literature is ‘Quality Consciousness’ (Nicole, 2011; Borawski, 2006) and may be categorized as ‘Individual Centric’. This concept has never been studied or applied for health care services. Doctors are the team leaders in a Healthcare organization directly responsible for providing patient care. It is obvious that their level of ‘Quality Consciousness’ should directly affects (to be removed) the Quality of Health Care.   OBJECTIVE: To determine the ‘Quality Consciousness’ of doctors working in a teaching hospital. RESEARCHMETHODOLOGY: The data was collected by primary method, from 50 senior doctors, using a structured questionnaire where response to 24 statements was recorded on a 5 point likert scale. RESULTS: It was observed that overall 64.8% doctors with the good of quality consciousness, but there was significant difference (p<0.05) from the expected ideal quality. On individual analysis of statements significant difference was found in the response to 6 statements signifying a low level of quality consciousness for these established quality parameters like effectiveness, efficiency, affordability, satisfying the expectations of patients and on the importance of experience. We found very low consciousness about health care quality standards as 64% of doctors confessed about their ignorance, (p<0.05) but there was a very evident resistance to change, as 82% of doctors were not motivated to undergo any training on quality. Quality consciousness is an innovative approach that is individual centric and directly affects the output of quality in health care service. An intervention to effectively increase the quality consciousness of the doctor is discussed.

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

ROOPAM KUMAR R. GUPTA, HARESH J. JANI, A STUDY OF QUALITY CONSCIOUSNESS IN DOCTORS OF A TERTIARY CARE TEACHING HOSPITAL, INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH : VOLUME-6 | ISSUE-6 | JUNE-2017

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