A STUDY ON EFFECTS OF PERFORMANCE CONTRACTING IMPLEMENTATION ON SERVICE DELIVERY AT KENYA PORTS AUTHORITY

JOHN DOUGLAS OMONDI

Volume : IV, Issue : VI, June - 2015

A STUDY ON EFFECTS OF PERFORMANCE CONTRACTING IMPLEMENTATION ON SERVICE DELIVERY AT KENYA PORTS AUTHORITY

John Douglas Omondi

Abstract :

The Kenyan Government responded to public service delivery challenges by formulating and implementing Public Sector Reforms (PSR) way back in 1993. In 2004 it introduced Performance Contracting in public service as a strategy for improving service delivery to Kenyans. A knowledge gap exists regarding the effect of Performance Contracts implementation on service delivery at Kenya Ports Authority. The proposed study sought to investigate the impact of performance contracting implementation on service delivery at Kenya Ports Authority. The independent variables under consideration were Performance Evaluation and Monitoring, Standards and Performance Targets and Performance Incentive System. This study utilized a questionnaire to collect purely quantitative primary data which was then coded to enable the responses to be grouped into various categories and then analyzed by descriptive analysis such as measure of Central Tendency and Measure of Dispersion to generate quantitative reports. Tables were used to present responses and facilitate comparison.