A Study on Passenger Satisfaction on the  Services Offered by Domestic Airlines with  Special Reference to Coimbatore District

Mrs. V. Punitha; Dr. N. Tamilchelvi

Volume : II, Issue : VI, June - 2013

A Study on Passenger Satisfaction on the Services Offered by Domestic Airlines with Special Reference to Coimbatore District

Mrs. V. Punitha, Dr. N. Tamilchelvi

Abstract :

Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is what guarantees the future of airlines and it is achievable by an adoption between their service and passenger needs. The study has tried to find out the level of satisfaction on the services offered by domestic airlines in Coimbatore district. Total of 300 respondents have been taken by applying non-probable convenience sampling method and chi-square test is used to test the hypotheses. Findings of the study reveal that the passengers are fairly satisfied with the services offered by domestic airlines.