Volume : VI, Issue : VI, June - 2017

A Study on Patient Satisfaction in reference to the Hospital Services

Dr. Billa Sheshadri, Dr. K. T. Reddy

Abstract :

 Health care management has evolved over the years from mere cure of a disease to overall well–being of the patient with a feel of compassion to them. Thus, the continual assessment of patient satisfaction has become an important tool to determine the quality of health care being administered to the patients, and to establish best practices towards the goal of patient care. This intern leads to ‘word of mouth’ publicity to the hospital for its better patient care services and good practices and help them in developing a sustainable model with a long term strategy to grow better with sound financial strength and good revenue generation. Overall the Patient Satisfaction criteria has become a core element and a Key Performance Indicator in Total Quality Management in Health Care Delivery System related to the Patient care services. A structured questionnaire with specific questions and a comprehensive feed–back form is an essential ingredient and parameter of the study to assess the patient satisfaction. Basing on a study of the response and perception, we can conclude as to what are the major criteria & factors for the patient satisfaction and how to use the resources (Manpower, Material, Machinery, Money, Methodology) wisely to ensure the same.

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Dr.Billa Sheshadri, Dr.K.T.Reddy , A Study on Patient Satisfaction in reference to the Hospital Services, INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH : VOLUME-6 | ISSUE-6 | JUNE-2017

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