A STUDY ON TOTAL WAITING TIME WITH RESPECT TO PREVENTIVE HEALTH CHECKUP PROGRAMME” IN TERTIARY CARE HOSPITAL

N. Junior Sundresh; Sakhi George; Sunny P Orathel; Sanju Cyriac

Volume : V, Issue : XI, November - 2016

A STUDY ON TOTAL WAITING TIME WITH RESPECT TO PREVENTIVE HEALTH CHECKUP PROGRAMME” IN TERTIARY CARE HOSPITAL

N. Junior Sundresh, Sakhi George, Sunny P Orathel, Sanju Cyriac

Abstract :

Introduction: As the world develops, the health care sector also develops and gets new horizons in the world. In these recent days, people are very conscious about their health and so they are very keen to go to specialized hospitals as well as consult specialized doctors. As people come to the hospital, they prefer maximum satisfaction and minimum stay. Hence hospital management is obliged to give it to people. Aim: To study the Customer�s waiting time, with a view to identify the factors that affect waiting time and recommend ways of minimizing the delay. Methods: Descriptive study on waiting time of patients visiting a tertiary care hospital. Patients demographic details and study specific questions was asked. Patients were followed in each department to obtain waiting time. Results: 100 patients were included in the study. 66% of patients were in 35 to 65 years. Highest waiting time was noted in collecting the reports 108.15 minutes, followed by Treadmill test 48.95 minutes. Ultra sound and consulting physician are recorded as 44.45 minutes and 45.5 minutes respectively.Conclusion: Turn around time of each department must be a concept to reduce the waiting time of patients. Quality of healthcare and time taken by patients to complete the visit must be monitored.