An Empirical Study towards Customer Satisfaction in Internet Banking services with special reference to Tiruchirappalli District

Dr. M. Abdul Hakkeem; Y. Moydheen Sha

Volume : IV, Issue : V, May - 2015

An Empirical Study towards Customer Satisfaction in Internet Banking services with special reference to Tiruchirappalli District

Dr. M. Abdul Hakkeem, Y. Moydheen Sha

Abstract :

Electronic banking or e–banking is automated delivery of new and traditional banking products and services directly to the customer through electronic communication like computer, ATMs, and internet websites. The customer satisfaction level based on the analysis of data relating to 200 respondents indicates that there is significant correlation between age and occupation with other factors. In the analysis it was observed that particular age group have used these services, the satisfaction of the customer majorly influenced the convenience, awareness, and responsiveness. In the present technology society, most of the banking customer prefer and switch to e–banking facilities. So the banker may improve their services, loyalty to customers and their retention by increasing awareness of other age groups and concentrating on the factors contributing customer satisfaction.