IJSR - International Journal of Scientific Research

Devendra Thenuan; Ayush Agrawal; Pushpendra Thenuan

Volume : VI, Issue : XI, November - 2017

Analysis of adoption of digital payment and its stimulus on financial inclusion in India

Devendra Thenuan, Ayush Agrawal, Pushpendra Thenuan

Abstract :

Globally payments methods has seen dramatic changes in recent years. The payments industry gone through a major disruption in 2016–17 with series of multiple events including demonetization by government of India. Multiple financial technology (FinTech) and firm and methods are start capturing the market over traditional banking system creating paradigm shift in consumer expectations (BCG, 2016). Multiple digital payment platform are delivering disruptive innovations to the market but still rely on traditional financial infrastructure (Tom Villante, 2016)

This research paper present review of different method for digital payment. A set of critical parameters are identified from customer experience and behaviour point of view to adopt digital payment. A survey was conducted and feedback was sought by users in various sections in the society. The data collected from this survey was analysed to confirm the validity of selected parameters. Research also include stimulus of digital payment on financial inclusion