Volume : VI, Issue : VII, July - 2017

Assessing Cultural Competence of Managerial Staffs in Healthcare Facilities

Md. Kamal Hussain

Abstract :

 Proper Communication between manager and other staffs is an essential part to establish organizational success. It is very much important to understand the diverse staffs and customers‘ needs and expectations from healthcare providers. As evidence diversity in hospitals or healthcare settings can be seen and have significant scope to manage very diligently and motivate them properly.  The aim of this study is to survey cultural competence among managerial category of staffs and relates it to motivation of employee in selected hospitals. Methods: Six tertiary care hospitals were approached including public and private hospitals. The participants of these hospitals were from supervisory level staffs including medical, nonmedical, paramedical and nursing department. Data were collected by visiting targeted hospitals by using structured questionnaire to examine the validity and reliability. The questionnaire consisted of 23 questions related to cultural competence, language; nationality, equal job opportunity (gender, age, languages, etc.), communication and others related questions. Data were summarized using descriptive statistical methods. Findings: According to analysis of data no significant difference for the all staffs level of cultural awareness, knowledge, skills and cultural competence in the public and private hospitals so that their cultural Awareness, knowledge, and skills in the training and private hospitals are same; also their cultural competence in both types of hospital were the same; thus they were classified as cultural competence level. Conclusion: Effective communication and interaction between all levels of staffs is an essential task for organization success. Cultural competence is known as a strategy for effective communication and a key factor in management for any organization.

 

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Md. Kamal Hussain, Assessing Cultural Competence of Managerial Staffs in Healthcare Facilities, INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH : VOLUME-6 | ISSUE-7 | JULY-2017

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