Emotional Intelligence and Performance : A study to evaluate the relationship for  Managers in Private Banks of a city

Mr.Rahul Vohra; Mrs.Charul Vohra

Volume : II, Issue : XI, November - 2013

Emotional Intelligence and Performance : A study to evaluate the relationship for Managers in Private Banks of a city

Mr. Rahul Vohra, Mrs. Charul Vohra

Abstract :

This study is undertaken to understand the performance level of managers and executives at private banks in the city of Agra, the study focuses on understanding the emotional intelligence (EI) of the managers and supervisors and its link to their performance level on the job.The present emotional intelligence and emotional quotient has been used as the measure.The sample for the study is executives of middle and top level management from executives working in the private banks atAgra. For the purpose of confidentiality the name of units has not been disclosed. The city Agra was selected for the study from the point of view of accessibility of the researcher to collect the data and able to finish the research with in a stipulated period. The objective is to study perception of employees of different private banks to EI. In support of research, 115 questionnaires were distributed to the employees of the bank under study, of which 48 responded. To measure perception level of participants with regard to EI various variables were identified and assigned perception score to different options. Final score for each variable are calculated by multiplying the number of response by the weight of the corresponding response. The findings suggest that the performance appraisal process of banks itself needs evaluation. The perception level of the employees of private banks under study seems to be matured one.High EI is necessary for better performance in the banking sector. But, high EI cannot be the only requirement for good performance on the job.