Volume : IV, Issue : VI, June - 2015

Implementation of Quality Management in Healthcare Industry: A Case Study

Dr. A. C. Shukla, Ekta Tripathi

Abstract :

 In this paper we are analyzing the performance of two healthcare organizations Measurement is central to the concept of hospital quality improvement (QI), if provides a means to define what hospitals actually do. QI emphasizes continuous examination and improvement of work processes by organizational members using basic statistical techniques to analyzing the data. The proposed system is based on the analysis of correlation and regression coefficient by using SPSS software. With the analysis we concluded that all the factors (infrastructure, Personnel quality, personnel clinical care, Administrative procedures, safety indicators) affects the performance of healthcare industry and are correlated significantly to each other. These all factors affects the overall experience of quality preceded by the patients. Comparison of two hospitals which are operates on different levels is done to understand the need of quality improvement for both large and small scale organization.

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Dr. A.C. Shukla, Ekta Tripathi Implementation of Quality Management in Healthcare Industry: A Case Study International Journal of Scientific Research, Vol : 4, Issue : 6 June 2015

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