Volume : VI, Issue : VIII, August - 2017

Increasing Customer Satisfaction via BPM UserClientCloud Model An Analysis with respect to standard BPM suite (PRPC BPM)

Debiprasad Mukherjee

Abstract :

 In Recent Days, Organization focuses Customer Delight as their prime focus for reasons to service people with Faster, Reliable & Cost–Effective trends. The Major area where organizations held their success is with Marketing and Sales strategies. With the advent of Cloud Computing era, Organization moves an edge ahead of their competitors by direct connectors with their promising Users. With an abstract, we are emphasizing the principle tool as BPM allied with a new concept, User–Client–Cloud Model (UCC Model) formed with Customer–Cloud & Client–Cloud will earn credit in developing Robust, Reliable and Reusable structure to the Organization. UCC Model architects with Artificial Intelligence & BPM as its core components and Integrates its operation with Digital Channels. The Principle approach of the Model is to let the users reach with their Requirements directly to the Client. This will yield interest on par to direct Marketing Reach and Sales.

Keywords :

Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Debiprasad Mukherjee, Increasing Customer Satisfaction via BPM UserClientCloud Model An Analysis with respect to standard BPM suite (PRPC BPM), INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH : VOLUME-6 | ISSUE-8 | AUGUST‾2017

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