Measuring and Evaluating Graduate Students Perceptions at Higher Education Institutions in Ludhiana, Punjab

DR.PRIYAKA KHANNA

Volume : IV, Issue : XII, December - 2015

Measuring and Evaluating Graduate Students Perceptions at Higher Education Institutions in Ludhiana, Punjab

Dr. Priyaka Khanna

Abstract :

This study assesses overall student�s perceptions from the higher education intuitions in Ludhiana, Punjab and to uncover the constructs that underlie these desire expectations to reveal the underlying benefits that students look for. This paper focuses on identifying and evaluating techniques used to take on the challenges of quality improvement in higher education institutions. A questionnaire consisting of 32 items was developed to measure the construct and its dimensions. The purpose of this work is to examine the performance of six alternative measures of service quality in the higher education system in Punjab. The dimensions are as follows: Physical aspects (5 items), Reliability (5 items), Competence (4 items), Personal interaction (7 items), Course structure (5 items) and Policy (6 items). The first draft of the questionnaire was subject to a pilot testing through a focus group and an expert evaluation. Data were gathered from a 400 students� sample of in Ludhiana, Punjab. Structural equation modeling using AMOS 16 was used to test the higher education service quality. Confirmatory factor analysis results provide strong support for the four dimensional structure of service quality in higher education institutions.