Volume : III, Issue : X, October - 2014

Measuring Service Quality of Indian Railway

Dr. Ram Kumar Balyan, Ms. Richa Pandit

Abstract :

Indian Railways serves the passengers in a big way, and hence there is a need to integrate passenger concerns in the operation, planning and other processes that impact passenger services and its quality in bigger way. A study of the service quality address passenger concerns more effectively and at the same time it also effectively monitor the creation and maintenance of a good quality services. By using non–probability convenience sampling a survey of 200 passengers of Indian Railway in Ahmedabad was carried out using a structured questionnaire. Analysis was carried out using Factor Analysis & One Way Anova. This paper is intent to measure the service quality of Indian Railway.

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Dr. Ram Kumar Balyan, Ms. Richa Pandit Measuring Service Quality of Indian Railway International Journal of Scientific Research, Vol : 3, Issue : 10 October 2014

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