Volume : III, Issue : I, January - 2014

MINIMISING THE WAITING TIME AT BANK ATM FOR SERVICE WITH QUEUING MODEL

M. S. R. Murthy, M. Pushpa Latha, K. G. R. Deepthi

Abstract :

Bank ATMs would avoid losing their customers due to a long wait on the line. The bank initially provides one ATM in every anch. But one ATM would not serve a purpose when customers with draw to use ATM and try to use other bank ATM. Thus, to maintain the customers, the service time needs to be improved. This paper shows that the queuing theory used to solve this problem. We obtained the data from a bank ATM in a city. We then derive the arrival rate, service rate, utilization rate, waiting time in the queue and the average number of customers in the queue based on the data using Little’s theorem and M/M/1 queuing model. The arrival rate at a bank ATM on Saturday during banking time is 1 customer per minute (cpm) while the service rate is 1.625 cpm. The average number of customers in the ATM is 1.6 and the utilization period is 0.617. We discuss the benefits of applying queuing theory to a busy ATM in conclusion.

Keywords :

Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

M.S.R. Murthy, M. Pushpa Latha, K.G.R. Deepthi MINIMISING THE WAITING TIME AT BANK ATM FOR SERVICE WITH QUEUING MODEL International Journal of Scientific Research, Vol.III, Issue.I January 2014

Number of Downloads : 980

References :