Volume : V, Issue : IV, April - 2016

Minimizing errors in education systems using six sigma and TQM tools

Sayera Mohmand

Abstract :

 Service segment stands for a substantial share in UAE economy and among the service industries, the education sector is evolving as a major commercial activity in the nation. Higher educational institutions are exposed with global competition for sustainability for a long run such as low graduation rates, less employability and rising questions of relevance of college education for public good etc. Globalization, demographical changes, growing competition among institutions, emergence of new technologies, changing socio–economic profiles of nations and knowledge driven economies have created a scenario where quality in education is beginning to lodge the center stage. Now the quality is no more a required tactic – it has turn out to be a survival plan. In such a scenario, Education systems require an groundeaking supporting tool, which helps in improving the quality of education. In industry, a company may look at defects in its final manufactured products, but in engineering education, these defects are related to falling pass percentage among students or capabilities of the students. The administrative functions and supporting activities in an institution help to coordinate and improve the effectiveness of the Academic Delivery Process. Institutions can also improve their chances of attracting students by improving the levels of service. In this paper, we will explain what six sigma is, how it is implemented, and what the benefits of implementation are. We will show how six sigma may be used to improve the performance of all university operations, from student recruitment to graduation, including all the processes in between. We also explain how six sigma can transform higher education.

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

SAYERA MOHMAND Minimizing errors in education systems using six sigma and TQM tools International Journal of Scientific Research, Vol : 5, Issue : 4 APRIL 2016

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