Volume : II, Issue : IV, April - 2013

Model Development Standards in Public Service Akuntanbilitas Samsat East Java

Dr. Budi Rianto,

Abstract :

This research intends to find out the model of Excellent Public Service In Samsat of East Java. Considering its role to serve the public service as front institution facing the people who need its service on otomotif taxes. In order to realize “good governance” excellent service from this institution is very importen to improve its capacity to serve the public. Considered as a public service provider Samsat not only produce goods but also services to public, so standardization development model of this institution more complex than type of another organization. The result of this research indicates that model of simple standardization will be easy to realize, obyektif target as the standard will be good to implemented, application of information teknologi very useful to implementation of standardization and well inform of customer of show that the drive thru service, make the public to be happy and trust to the samsat. Beside that technological application in public service, very important to realize exelent service as standard as the ruled.

Keywords :

Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Dr. Budi Rianto, Model Development Standards in Public Service Akuntanbilitas Samsat East Java International Journal of Scientific Research, Vol.II, Issue.IV April 2013

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