NON  PARTICIPANT OBSERVATIONAL STUDY ON “COMMUNICATION OVERLOAD” ON CLINICAL STAFF WORKING IN EMERGENCY DEPARTMENT OF NIMS

Dr. N. Lakshmi Bhaskar; Dr. K.T. Reddy; Dr. S. Naga Satish Kumar

Volume : V, Issue : II, February - 2016

NON PARTICIPANT OBSERVATIONAL STUDY ON “COMMUNICATION OVERLOAD” ON CLINICAL STAFF WORKING IN EMERGENCY DEPARTMENT OF NIMS

Dr. N. Lakshmi Bhaskar, Dr. K. T. Reddy, Dr. S. Naga Satish Kumar

Abstract :

The impact of poor Communication on clinical work suggests that Communication overload is a likely cause of systematic error in the Health System. The aim of this study was to determine whether there are differences in rolerelated communication patterns, so we measured communication load precisely and studied communication patterns in a high work load setting like an Emergency Department, to identify whether specific clinical roles are particularly at risk of high communication loads. This Non–Participant observational study evaluated the communication patterns and communication loads among, Medical Officers, Resident physicians, in– charge nurses, and staff nurses. Individuals with greater authority for overall ED operation experienced a higher communication load and higher communication Interruption rate. Overall, up to one third of all communication time was spent with communication interruption. In conclusion, in a complex environment such as the ED, understanding communication patterns and the needs of the different clinical roles is an important prerequisite for improving ED communication processes and practices