Volume : VII, Issue : II, February - 2018

PATIENT SATISFACTION AT OUTPATIENT DEPARTMENT OF TERTIARY LEVEL HEALTH CARE FACILITIES.

Prof. Dr. Reshma Desai

Abstract :

 Patient satisfaction is deemed to be one of the important factors which determine the success of health care facility. The real challenge is not getting ready with mere requirements, but also delivers services ensuring good quality. The overall opinion about the efficiency of hospital Technical skills was satisfactory in 82% of patients. 68% respondents said that the time of coming to hospital and consulted by doctor waiting time was too long. 67% of them expressed satisfaction with comfort and neatness of the clinic/OPD environment.75.56% expressed Satisfaction with physician’s explanation, 82.22%expressed that Nurse/staff were helpful and good communication skill. Health care managers should commence appointment system to reduce the number of patients who turn out at the same time. 

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Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Prof. Dr. Reshma Desai, PATIENT SATISFACTION AT OUTPATIENT DEPARTMENT OF TERTIARY LEVEL HEALTH CARE FACILITIES., INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH : Volume-7 | Issue-2 | February-2018

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