Volume : II, Issue : III, March - 2013

Patient Waiting Time: Its Impact on Hospital Outpatient Department

Dr. Sandesh Kumar Sharma, Dr. Sudhinder Singh Chowhan

Abstract :

The Out Patient Department is critical process for any hospital. Short waiting times and a positive experience represent important drivers of patient satisfaction. Meanwhile, inefficient processes can result in lost revenues and poor community image, not to mention concern over patient safety. Since Out Patient Department (OPD) is frequently a patient’s first experience with the hospital, improving the efficiencies is paramount to both customer satisfaction and hospital’s bottom line. This study helps to know the unnecessary and delayed movements in the department so as that with this knowledge the management will be able to take adequate measures to improve the functioning of the department.The Research approach adopted in this study is Descriptive Study which helps to determine various sequential movements and time taken for each movement in the OPD through checklist. Outpatient department helps to identify and eliminate unnecessary movements and benchmark the time and thus to provide efficient and effective patient care in OPD.

Keywords :

Article: Download PDF   DOI : 10.36106/ijsr  

Cite This Article:

Dr. Sandesh Kumar Sharma, Dr. Sudhinder Singh Chowhan Patient Waiting Time: It�s Impact on Hospital Outpatient Department International Journal of Scientific Research, Vol.II, Issue.III March 2013

Number of Downloads : 398

References :