QUEUING MODEL STUDY: AVERAGE OUTPATIENT WAITING TIME AT A TERTIARY CARE GOVERNMENT MEDICAL COLLEGE HOSPITAL

Y V S Ramana; C Narender Kumar; N Shivaram Reddy; ReddyT.Kasu

Volume : VIII, Issue : IV, April - 2019

QUEUING MODEL STUDY: AVERAGE OUTPATIENT WAITING TIME AT A TERTIARY CARE GOVERNMENT MEDICAL COLLEGE HOSPITAL

Y V S Ramana, C Narender Kumar, N Shivaram Reddy, Reddyt. Kasu

Abstract :

Average waiting time to avail the required service is crucial indicator for any process improvement. Tertiary & super specialty care provider Government Hospitals with lot of patients walking in very much requires the queuing model studies to evaluate the average waiting time. Usually patients are unaware of their exact specialty care consultation required for their problem, they prefer consultation of the specialist as suggested by their relatives, friends or at registration guidance. Scientific evaluation of patient condition has to be made by a general physician, who is the right person to judge the patient requirement. Specialty doctor time can be properly utilized if proper screening of the patients by a general physician is done before elective outpatient registration. Average time per outpatient is 33 minutes.