Role of Education and Training in the Public Sectors for Successful Implementation of Business Process Reengineering

Dr. KIRAN.R.; VEDAPRADHA. R.; NIHA ASIF

Volume : V, Issue : VII, July - 2016

Role of Education and Training in the Public Sectors for Successful Implementation of Business Process Reengineering

Dr. Kiran. R. , Vedapradha. R. , Niha Asif

Abstract :

This study investigates the role of education & training in the successful implementation of business process reengineering (BPR). Study is conducted on the departments / organizations of public sector of Bangalore region that are undergone through reengineering process till June, 2011. This study is based on the responses from middle and lower management of the sample of two departments among the population with aim to identify the relationship of education & training with the successful implementation of BPR based on self administered questionnaire and sample response of 101 respondents working in the various functional/ operational divisions. The responses were checked for their reliability, using Cronbach�s alpha, Pearson correlation and regression tests were adopted for testing the hypothesis. Results showed strong correlation between education and training and successful implementation of BPR. Furthermore, results indicated a positive correlation and impact of independent variables on successful implementation of BPR. Moreover, regression analysis also provided supporting evidence for hypothesis. Thus, the results of this study revealed the strategic importance of education & training and its influence on successful implementation of BPR. It has been estimated that education, training are having positive (significant) relationship with the successful implementation of BPR.