A critical study into discerning challenges posed by visible US based BPOs an open–source onshore model which is a hybrid between outsourcing and captive

Dr.R.Vijaya Baskaran

Volume : VI, Issue : III, March - 2016

A critical study into discerning challenges posed by visible US based BPOs an open–source onshore model which is a hybrid between outsourcing and captive

Dr. R. Vijaya Baskaran

Abstract :

Business process Outsourcing is into much evolved version from the basic lift and shift paradigms into increasingly complex service offerings provided by the vendors across the globe both critical and noncritical as well as core and non–core processes. In the data driven age the security and integrity of repository of data to be shared with unknown or less known vendors is becoming a complicated decision to be faced by global companies forcing a phenomenal change in the business and revenue models in the recent past. This paper explores the possible growing practices of reshoring or onshoring back to the headquarters and how the service providers are equipping themselves to manage the emerging scenario. This paper also addresses the concern expressed by Indian top service providers in understanding this criticality and trying to contemplate the clientele requirements in an enduring manner to sustain their edge on global service delivery. On–shore expansion is increasingly rising as a priority for BPO firms as such operations are becoming a major selling point to win new deals, which are increasingly thin on the ground in the BPO sector.