A study of Benefits for selected organization in Marathwada region by ISO 9001 implementation and Certification

Syed Mohsin Ashfaquddin; Dr Razaullah Khan

Volume : VI, Issue : IX, September - 2016

A study of Benefits for selected organization in Marathwada region by ISO 9001 implementation and Certification

Syed Mohsin Ashfaquddin, Dr Razaullah Khan

Abstract :

Purpose: The purpose of this paper is to determine the benefits derived from implementing the ISO 9001 standards. Methodology/Approach: The primary data of 15 companies from the region of Marathwada is collected and certain reviews of the literature done. Online journals were used to identify papers focusing on the adoption of the ISO 9001 standards and the benefits derived from implementing them. Findings: The paper identifies there are several benefits of ISO 9001implementation. The analysis suggests out of the 24 common benefits, ISO helps a lot in Image building for the organization, improved employee efficiency, harmony in working, documentation and systemization in working. It is suggested that ISO standards have clear benefits on operational, people and customer results and that the effects on financial performance are inconclusive. Limitations/implications: One limitation of this paper is that the works revolves around only small and medium scale Manufacturing firms of Marathwada region. In addition, other industries like Food processing, service industry etc may be included in future studies. More parameters such as operational, market, quality, financial performance, and customer satisfaction can also be considered in order to expand this search. Originality/Value: The main contribution is that the paper analyses primary data and provides future research proposals with regard to the benefits of the ISO 9001 standards.