Volume : VIII, Issue : II, February - 2018

A Study of Physicians' Assessment of Performance Indicators in Public Hospitals

Rithikaa E, Ellangovan K

Abstract :

 

This paper evaluates the perception of some of the performance indicators in terms of their importance and its actual performance in the district and general hospitals of Kerala. A set of fifteen performance indicators were selected based on the literature review and discussions with the experts. A five–point Likert’s scale was used to elicit the perception on importance and performance. Physicians serving in the district hospitals with a minimum of two years’ experience were chosen for the study. The survey was administered in twenty–three hospitals across eight districts. All the 184 responses were taken up for analysis. An Importance – Performance analysis was done using the IPA quadrant method. The study has ought into focus the functioning of the Intensive Care Unit (ICU), emergency care services, assessment of training needs for physicians, the need to conduct periodic satisfaction survey of the patients, importance to allocate adequate funds were some of the issues that needed urgent remedial action. Though this is one of the pioneering study on the physicians‘ perspectives on the identified dimensions of performance, further detailed studies are essential to draw up any policy prescriptions. A comprehensive study including other health workers like the nurses, support staff could ing deeper insights into the functioning of public hospitals. Nevertheless, the findings of the study argue well for major administrative interventions for streamlining the functioning of the public hospitals and will argue well for higher allocation of resources from the government.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Rithikaa E, Ellangovan K, A Study of Physicians' Assessment of Performance Indicators in Public Hospitals, INDIAN JOURNAL OF APPLIED RESEARCH : Volume-8 | Issue-2 | February-2018

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