A Study on Passangers� Satisfaction towards Air  Travel Agencies in Thanjavur District of Tamilnadu

Dr. R. Renuka; Ms. J. Saithani Begam

Volume : III, Issue : II, February - 2013

A Study on Passangers� Satisfaction towards Air Travel Agencies in Thanjavur District of Tamilnadu

Dr. R. Renuka, Ms. J. Saithani Begam

Abstract :

Air transport is the most modern, the quickest and the latest addition to the modes of Transport. Because of speed with which airplanes can fly, travel by air is becoming increasingly popular. As far as the world trade is concerned it is still dominated by sea transport because air transport is very expensive and is also unsuitable for carrying heavy, bulky goods. However, transportation of high value light goods and perishable goods is increasingly being done by air transport. Now the trend has changed because of Liberalization Privatisation and Globalisation concept. The sector has also seen a significant increase in number of domestic air travel passengers. Some of the factors that have resulted in higher demand for air transport in India include the growing middle class and its purchasing power, low airfares offered by low cost carriers, the growth of the tourism industry in India, increasing outbound travel from India, and the overall economic growth of India. This paper highlights an effort for passenger satisfaction about air travel agencies in Thanjavur district of TamilNadu is made. The ief objective of the article is to know passengers awareness about the different services offered by Agencies, the levels of satisfaction of the passengers towards the services of Agencies and the problems faced by the passengers.