Volume : III, Issue : XII, December - 2013

A Study on Quality of Work Life in BPO Sector – With Reference to Chennai City

K. Padmini, Dr. D. Venkatramaraju

Abstract :

Quality of work life (QWL) has become one of the most important issues these days in every organization. Employees are the force that is behind every successful organization the research design chosen is descriptive in nature. This study On Quality of work life in BPO’s at Chennai there is a vital need to know the balance level of employees with regard to both their work and family or personal life. Primary data were collected with the help of the structured questionnaire from the existing employees of this concern from lower level employees of non voice & voice department. Secondary data was collected from earlier research work, various published journals, magazines, websites and online articles. QWL provides for the balanced relationship among work, non– work and family aspects of life. The sampling method adapted to this study is stratified sampling and the sample size considered for the study was 200 where in all the samples where employees in BPO’s. From the study it is inferred that most of the employees were satisfied with the quality of work life provided by the company

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

K. PADMINI, Dr. D. VENKATRAMARAJU A Study on Quality of Work Life in BPO Sector – With Reference to Chennai City Indian Journal of Applied Research, Vol.III, Issue.XII Dec 2013

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