Volume : IV, Issue : XI, November - 2014

A STUDY ON THE SERVICE QUALITY AND PASSENGERS‘ SATISFACTION TOWARDS DOMESTIC AIRWAYS

Dr. Mrs. S. Suma Devi, Ms. Sumitha. P

Abstract :

Indian Aviation Industry is one of the fastest growing aviation industries in the world. Till 1991, only Public Airlines in India has enjoyed monopoly in its operations, therefore could dictate its own terms to its passengers who had no other choice but to accept whatever had been available irrespective of Service Quality, Pricing and Hospitality. After liberalization, a rapid revolution has taken place in Indian Aviation Industry. Primarily, it was owned by Government later it was owned by private sector. Earlier only few people could afford air travel, but now it can be afforded by a large number of people as it has become much cheaper because of stiff competition. This study attempt to analyse the Quality of Services offered by Domestic Airways and also analyse the Passengers’ Satisfaction towards the Services provided by Domestic Airways in Coimbatore City

Keywords :

Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dr. (Mrs.) S.Suma Devi, Ms. Sumitha.P A STUDY ON THE SERVICE QUALITY AND PASSENGERS¥ SATISFACTION TOWARDS DOMESTIC AIRWAYS Indian Journal of Applied Research, Vol.4, Issue : 11 November 2014

Number of Downloads : 695

References :